SKYLINE CHICAGO LIMO
TERMS & CONDITIONS / RESERVATION AGREEMENT
Company Legal Entity: Limo BG Inc. d/b/a Skyline Chicago Limo
Business Address: 2416 W Bryn Mawr Ave, Suite 3S, Chicago, IL 60659
Phone: (773) 575-8169
Email: info@skylinechicagolimo.com
Website: skylinechicagolimo.com
Effective Date: August 30, 2026
1. AGREEMENT OVERVIEW
These Terms & Conditions constitute a binding agreement between the client, passenger, reservation holder, and/or person or entity paying for the reservation (“Client,” “you,” or “your”) and Limo BG Inc. d/b/a Skyline Chicago Limo (“Skyline Chicago Limo,” “SCL,” “we,” “our,” or “us”).
These Terms govern all transportation services provided or arranged by Skyline Chicago Limo.
By making, authorizing, paying for, or using a reservation through telephone, email, text message, website, online booking system, corporate account, affiliate, third-party booking source, or any other method, the Client acknowledges and agrees to these Terms & Conditions.
The person making the reservation is responsible for informing all passengers in the party of these policies and is responsible for the conduct of all passengers traveling under the reservation.
2. RESERVATION COMMUNICATION
Clients must contact Skyline Chicago Limo directly regarding reservation inquiries, modifications, cancellations, payment questions, schedule changes, vehicle changes, or other service requests.
Chauffeurs are not authorized to modify reservations, pricing, billing, pickup times, destinations, vehicle types, or cancellation terms.
For assistance, call or text:
(773) 575-8169
3. AIRPORT PICKUP PROCEDURES
For pickups at Chicago O’Hare International Airport (ORD) or Chicago Midway International Airport (MDW):
A. Proceed to the baggage claim level after arriving, regardless of whether you have checked luggage.
B. Once all luggage has been collected and your party is ready for pickup, call or text your assigned chauffeur using the contact information provided in your reservation confirmation.
C. Due to City of Chicago and airport authority regulations, livery vehicles may be required to remain in designated holding areas until passenger contact has been established.
Vehicle arrival at the designated pickup location is typically approximately 10–15 minutes after passenger notification, depending on traffic, terminal congestion, airport restrictions, and vehicle staging requirements.
4. FLIGHT MONITORING
Skyline Chicago Limo monitors inbound flights when a valid flight number has been provided.
Clients are generally not required to contact us solely because a flight is delayed or arrives early.
However, the Client must promptly notify Skyline Chicago Limo if:
The airline changes the flight number;
The passenger changes flights;
The passenger misses the scheduled flight;
The arrival airport changes;
The reservation contains an incorrect flight number; or
The passenger arrives on a different flight than originally booked.
Skyline Chicago Limo cannot guarantee accurate flight monitoring or pickup timing when incorrect, incomplete, or outdated flight information is supplied by the Client.
Applicable wait-time charges begin according to Section 5.
5. WAIT TIME POLICY
Point-to-Point Transfers and Airport Departures
A 15-minute complimentary wait period is included beginning at the scheduled pickup time.
After the complimentary period expires, wait time may be billed in 15-minute increments at the applicable hourly rate for the reserved vehicle.
Current reference hourly rates include:
Sedan: $106.68/hour
SUV: $119.23/hour
SUV LUX: $138.05/hour
Executive Sprinter / Transit / Stretch Limousine: $163.69/hour
Sprinter Limo Style: $188.25/hour
Rates are subject to change and the applicable rate shown on the reservation or confirmation shall control.
If the passenger cannot be contacted within 30 minutes of a non-airport scheduled pickup, the reservation may be classified as a No Show.
Airport Arrivals
One hour of complimentary wait time is included following the flight’s actual gate arrival time unless otherwise stated in the reservation.
After the complimentary period expires, additional wait time may be charged at the applicable vehicle hourly rate.
For international arrivals, No-Show timing is governed separately by Section 8.
6. ADDITIONAL STOPS
Unscheduled or additional stops require dispatch approval and are subject to vehicle availability, routing, schedule commitments, and chauffeur hours.
Additional stops may be billed at the applicable hourly vehicle rate, with a minimum charge of $20 per additional stop, unless another rate is stated in the reservation.
Additional mileage, tolls, parking, airport fees, waiting time, or other charges may apply where applicable.
7. CANCELLATION & CHANGE POLICY
Sedans and SUVs
Cancellations may be made without charge up to 3 hours before the scheduled pickup time, unless a different cancellation policy is stated on the reservation.
Cancellations received within 3 hours of pickup are subject to the full reservation charge.
Stretch Limousines, Sprinters, Buses and Specialty Vehicles
Cancellations may be made without charge up to 72 hours before the scheduled pickup time, unless a different cancellation policy is disclosed at booking.
Cancellations received within 72 hours are subject to the full reservation charge.
Reservation Changes
Schedule, pickup location, destination, passenger count, vehicle type, itinerary, or other reservation changes are subject to availability and Skyline Chicago Limo approval.
Changes may result in:
Additional charges;
Revised rates;
Additional wait time;
Vehicle substitution;
Additional vehicles; or
Inability to accommodate the requested change.
Skyline Chicago Limo will make reasonable efforts to accommodate last-minute changes but does not guarantee availability.
8. NO-SHOW POLICY
A reservation may be classified as a No Show when:
Non-Airport Pickup
The passenger cannot be located or contacted within 30 minutes after the scheduled pickup time.
Domestic Airport Arrival
The passenger has not contacted the chauffeur or Skyline Chicago Limo within 1 hour following the flight’s actual arrival.
International Airport Arrival
The passenger has not contacted the chauffeur or Skyline Chicago Limo within 2 hours following the flight’s actual arrival.
A No Show is subject to the full reservation charge.
9. GRATUITY POLICY
Unless otherwise stated in a corporate agreement, affiliate agreement, reservation confirmation, or separate written agreement, a standard chauffeur gratuity of 20% is included in quoted rates.
Quoted fares are generally inclusive of applicable taxes, gratuity, tolls, and fuel surcharges unless specifically identified otherwise at the time of booking.
10. PAYMENT & BILLING
For sedans and SUVs, credit cards may be processed within 24 hours following trip completion.
For specialty vehicles, including stretch limousines, Sprinter vans, party buses, and coaches, payment may be processed up to 7 days prior to the scheduled reservation date.
Skyline Chicago Limo reserves the right to:
Require advance payment;
Request a deposit;
Place a pre-authorization hold;
Require a valid card on file;
Require updated payment information; or
Require full payment before service.
If a credit card is declined, the Client must provide an acceptable alternative payment method promptly.
Failure to provide valid payment may result in suspension or cancellation of current or future service.
Corporate and Affiliate Accounts
Net 30, Net 45, or other payment terms must be agreed upon in writing.
Past-due invoices may be subject to a late charge of 1.5% per month on the outstanding balance, to the extent permitted by law.
10.1 FRAUD PREVENTION & IDENTITY VERIFICATION
Skyline Chicago Limo reserves the right to request identity and payment verification to protect Clients, chauffeurs, payment cardholders, and the Company from fraudulent or unauthorized transactions.
Verification may be required based on objective risk considerations, including:
First-time reservations exceeding $500;
Cardholder and passenger names that do not match;
Same-day or last-minute credit-card reservations;
Reservations originating from flagged or higher-risk sources;
Unusual booking or payment activity; or
Reasonable concerns regarding the identity of the Client or legitimacy of a payment method.
Information We May Request
Verification may include:
Government-issued photo identification;
Confirmation of the cardholder’s identity;
A selfie or other identity confirmation;
Secure payment authorization;
A Stripe or other payment-provider authorization link; or
Other reasonable verification appropriate to the reservation.
Client Obligations
Requested verification must be provided before the deadline communicated by Skyline Chicago Limo and, in all cases, before service when required.
Failure or refusal to complete required verification may result in the reservation being held or cancelled and may subject the Client to applicable cancellation charges.
Data Handling
Identification information obtained specifically for fraud verification will be used only for legitimate verification and fraud-prevention purposes and handled in accordance with Skyline Chicago Limo’s Privacy Policy.
Right to Refuse Service
Skyline Chicago Limo may refuse or cancel service when requested verification is refused, materially inconsistent, fraudulent, altered, invalid, or otherwise cannot reasonably verify the reservation or payment authorization.
11. ALCOHOL, SMOKING, VAPING & SUBSTANCE POLICY
11.1 Point-to-Point Reservations — No Alcohol Consumption
Alcohol consumption is not permitted during point-to-point transportation.
This Company policy applies regardless of:
Vehicle type;
Length of trip;
Pickup or destination;
Whether transportation remains within Chicago;
Whether transportation remains within Illinois; or
Whether the trip crosses state lines.
For purposes of this policy, point-to-point transportation includes, but is not limited to:
One-way transfers;
Airport transfers;
Event transportation;
Dinner transfers;
Concert transportation;
Sporting-event transportation;
Hotel transfers;
Corporate transfers; and
Round trips billed or operated as point-to-point service.
The fact that alcohol may legally be possessed or consumed in certain circumstances does not override Skyline Chicago Limo’s company policy prohibiting alcohol consumption on point-to-point reservations.
11.2 Hourly / As-Directed Reservations
Moderate alcohol consumption may be permitted only on Hourly / As-Directed reservations, provided that:
The vehicle is legally eligible for alcohol consumption;
Alcohol consumption is permitted by applicable law in the jurisdiction where the vehicle is operating;
Every passenger consuming or possessing alcohol is at least 21 years of age;
Consumption remains moderate and responsible;
Passenger behavior remains safe and orderly; and
Alcohol consumption does not interfere with safe operation of the vehicle.
Moderate drinking may be permitted on qualifying hourly reservations operating within Chicago when legally permitted.
Skyline Chicago Limo and its chauffeurs reserve the right to request valid government-issued identification from any passenger.
Minors
If alcohol is being consumed or possessed contrary to applicable law or Company policy, including circumstances involving underage possession or consumption, the chauffeur may terminate service immediately.
No refund will be provided for service terminated because of unlawful alcohol possession or consumption or serious violations of this policy.
Excessive Intoxication
Skyline Chicago Limo reserves the right to discontinue alcohol consumption or terminate service when passenger intoxication creates an unsafe, disruptive, abusive, destructive, threatening, or unsanitary environment.
11.3 Smoking and Vaping
Smoking, vaping, electronic cigarettes, marijuana smoking/vaping, and similar activities are strictly prohibited in all Skyline Chicago Limo vehicles.
11.4 Illegal Substances
Possession, distribution, or use of illegal substances in any Skyline Chicago Limo vehicle is strictly prohibited.
Illegal activity may result in immediate termination of service without refund.
Cleaning, damage, and violation charges may also apply.
12. VEHICLE DAMAGE, EXCESSIVE MESS & CLEANING
Clients are financially responsible for damage or excessive cleaning resulting from the actions of the Client or any member of the Client’s party.
This includes, but is not limited to:
Vomit;
Alcohol spills;
Beverage spills;
Food spills;
Food debris;
Stains;
Burns;
Excessive trash;
Bottles;
Cups;
Cans;
Broken glass;
Confetti;
Glitter;
Gum;
Bodily fluids;
Damage to seats or upholstery;
Damage to flooring;
Damage to windows;
Damage to tables;
Damage to lighting;
Damage to entertainment systems;
Damage to doors or interior components; and
Any condition requiring cleaning beyond reasonable normal preparation between trips.
Ordinary incidental trash resulting from reasonable use will not normally result in a cleaning fee.
However, leaving excessive trash, bottles, food, cups, bags, spills, debris, or other significant mess throughout the vehicle is not considered normal use.
The minimum cleaning/damage charge is:
$250 or the actual cost of professional cleaning or repair, whichever is greater.
When possible, Skyline Chicago Limo will retain photographs or other documentation of the vehicle’s condition.
Additional charges may apply for extraordinary damage or loss of use when a vehicle cannot reasonably be placed back into service for a subsequent reservation.
Your existing terms already impose a minimum $250 cleaning/damage charge, and this revision makes clear that excessive trash and alcohol-related mess are included.
13. PASSENGER & LUGGAGE CAPACITY
Clients are responsible for reserving a vehicle appropriate for the number of passengers and amount of luggage being transported.
Passenger and luggage capacities are approximate and may vary depending upon luggage size, shape, vehicle configuration, and additional equipment.
Sprinter Van Luggage Guidelines
Approximate Sprinter luggage capacity is:
Standard Checked Bags
Up to 13 regular checked bags with no carry-on bags.
Checked Bags + Carry-Ons
Approximately 8 regular checked bags plus 8 carry-on bags.
Large Suitcases
Approximately 8–10 large suitcases, depending on their dimensions.
These figures are guidelines rather than guaranteed capacities.
Items that may significantly reduce luggage capacity include:
Oversized luggage;
Large hard-shell cases;
Golf clubs;
Skis;
Strollers;
Wheelchairs or mobility equipment;
Sporting equipment;
Trade-show materials;
Boxes;
Musical instruments; and
Other unusually shaped items.
Clients should notify Skyline Chicago Limo in advance when transporting oversized or unusual luggage.
If the reserved vehicle cannot safely accommodate all passengers and luggage, Skyline Chicago Limo may require:
A larger vehicle;
An additional vehicle; or
Removal of excess luggage.
Additional charges may apply.
For safety reasons, luggage may not block:
Passenger seating;
Aisles;
Doors;
Emergency exits;
Driver visibility; or
Required safety equipment.
Skyline Chicago Limo is not responsible for delays or additional costs resulting from inaccurate passenger or luggage information supplied by the Client.
14. LOST OR DAMAGED PROPERTY
Skyline Chicago Limo and its affiliates are not responsible for loss, theft, or damage to personal items left in a vehicle.
We will make reasonable efforts to locate and return found property.
Items not claimed within 30 days may be discarded, donated, or otherwise disposed of at Skyline Chicago Limo’s discretion.
The Client is responsible for any shipping, courier, chauffeur, delivery, or other costs associated with returning lost property.
15. SAFETY & PASSENGER CONDUCT
Vehicle passenger capacity may not exceed the manufacturer’s approved seating capacity or applicable legal limits.
Passengers should use seat belts where available.
The Client is responsible for the behavior of all passengers traveling under the reservation.
Chauffeurs and Skyline Chicago Limo reserve the right to refuse or terminate transportation when passenger behavior is:
Unsafe;
Unlawful;
Threatening;
Violent;
Abusive;
Destructive;
Excessively intoxicated;
Harassing;
Interfering with the chauffeur; or
Otherwise creating an unreasonable safety risk.
Service terminated due to serious passenger misconduct is not eligible for a refund.
16. VEHICLE BREAKDOWN OR MECHANICAL FAILURE
Skyline Chicago Limo maintains vehicles according to applicable operational and safety standards; however, unexpected mechanical issues may occur.
In the event of mechanical failure:
A. Skyline Chicago Limo will make reasonable efforts to provide a replacement vehicle.
B. If a replacement cannot reasonably be provided, Skyline Chicago Limo may provide a prorated refund for unperformed service or a full refund when transportation cannot be performed.
C. Skyline Chicago Limo is not responsible for indirect or consequential losses resulting from unexpected mechanical failures, including missed flights, meetings, events, appointments, reservations, or business opportunities, except where liability cannot legally be limited.
17. FORCE MAJEURE
Skyline Chicago Limo is not responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including:
Severe weather;
Flooding;
Snowstorms;
Natural disasters;
Government orders;
Road closures;
Airport closures;
Civil unrest;
Terrorism;
Epidemics or pandemics;
Labor disruptions;
Power outages;
Major traffic incidents;
Police activity;
Emergency restrictions; or
Other events that could not reasonably be prevented.
Skyline Chicago Limo will make commercially reasonable efforts to communicate with affected Clients and provide alternative arrangements when feasible.
18. VEHICLE SUBSTITUTION
Skyline Chicago Limo reserves the right to substitute or upgrade a vehicle when necessary due to:
Fleet availability;
Mechanical issues;
Scheduling;
Safety;
Weather;
Vehicle capacity;
Operational considerations; or
Other unforeseen circumstances.
A substitute vehicle may be of equal or greater passenger capacity and may differ in make, model, year, color, configuration, or amenities.
If the Client has a specific accessibility, height, seating, or vehicle requirement, it must be disclosed before booking.
19. AFFILIATE SERVICES
Skyline Chicago Limo may engage qualified third-party transportation providers or affiliates to perform transportation services.
Affiliate services remain subject to applicable reservation terms, operational requirements, local laws, and affiliate availability.
Skyline Chicago Limo remains the Client’s primary reservation contact unless otherwise communicated.
20. MINORS POLICY
Reservations must be made by a person at least 18 years of age.
Passengers under age 18 must ordinarily be accompanied by:
A parent;
Legal guardian; or
Responsible adult age 21 or older,
unless Skyline Chicago Limo has approved other arrangements in writing.
For prom, homecoming, school dances, and similar teen transportation, Skyline Chicago Limo may require a signed parent or guardian agreement.
Alcohol is not permitted on youth or minor transportation.
21. DISPUTE RESOLUTION
In the event of a dispute relating to a reservation or transportation service, the parties agree to first attempt to resolve the matter through good-faith communication.
If the dispute cannot be resolved within 30 days after written notice, either party may pursue binding arbitration through the American Arbitration Association (“AAA”), subject to applicable law.
Unless otherwise required by law, arbitration shall take place in Cook County, Illinois.
The arbitrator’s decision shall be final and binding and may be entered as a judgment in a court of competent jurisdiction.
Nothing in this provision prevents either party from seeking injunctive or equitable relief when legally appropriate.
22. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Skyline Chicago Limo’s liability arising from a particular transportation service shall not exceed the total amount paid to Skyline Chicago Limo for the specific reservation giving rise to the claim.
Skyline Chicago Limo shall not be liable for indirect, incidental, consequential, exemplary, special, or punitive damages, including lost profits, lost opportunities, missed flights, missed appointments, missed events, or emotional distress, to the extent such liability may legally be limited.
This limitation does not apply to claims that cannot legally be limited or excluded.
23. PRIVACY NOTICE
Personal information collected by Skyline Chicago Limo is used for legitimate business purposes including:
Reservation management;
Transportation service;
Customer communication;
Payment processing;
Fraud prevention;
Identity verification;
Customer support; and
Legal and regulatory compliance.
Skyline Chicago Limo does not sell Client personal information to third-party marketers.
Payment processing is conducted using authorized payment-processing systems and service providers.
Additional information is available in Skyline Chicago Limo’s Privacy Policy.
24. CONFIDENTIALITY NOTICE
Reservation information, pricing, corporate arrangements, account details, and communications between Skyline Chicago Limo and Clients may contain confidential or proprietary information.
Unauthorized use or distribution of confidential information is prohibited.
25. GOVERNING LAW & JURISDICTION
These Terms & Conditions are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles.
Subject to the dispute-resolution requirements contained above, any litigation relating to these Terms shall be brought in a court of competent jurisdiction in Cook County, Illinois, unless applicable law requires otherwise.
26. SMS TERMS OF SERVICE
By affirmatively opting in to SMS communications, Clients may receive messages from Skyline Chicago Limo relating to:
Reservation confirmations;
Driver information;
Pickup updates;
ETA notifications;
Payment or reservation follow-ups; and
Occasional promotional communications when applicable.
Opt-Out
Reply:
STOP
to unsubscribe from marketing or applicable automated SMS communications.
Help
Reply:
HELP
or contact Skyline Chicago Limo at:
(773) 575-8169
Message Frequency
Message frequency varies according to reservations and account activity.
Carrier Charges
Standard message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing transportation service.
27. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The affected provision shall be interpreted or modified to the minimum extent necessary to make it legally enforceable while preserving its intended purpose where legally permissible.
28. ENTIRE AGREEMENT & AMENDMENTS
These Terms & Conditions, together with the Client’s reservation confirmation and any separate written corporate, affiliate, event, or contractual agreement, constitute the agreement between Skyline Chicago Limo and the Client concerning the transportation service.
Skyline Chicago Limo reserves the right to update these Terms & Conditions.
Material revisions may be posted on:
skylinechicagolimo.com/terms-and-conditions/
The Terms applicable to a reservation will be those in effect according to the applicable booking agreement and law.
29. CONTACT INFORMATION
Limo BG Inc. d/b/a Skyline Chicago Limo
2416 W Bryn Mawr Ave, Suite 3S
Chicago, IL 60659
Phone: (773) 575-8169
Email: info@skylinechicagolimo.com
Website: skylinechicagolimo.com
© 2026 Limo BG Inc. d/b/a Skyline Chicago Limo. All rights reserved.