SKYLINE CHICAGO LIMO
Terms & Conditions / Reservation Agreement
Company Legal Entity: Limo BG Inc. d/b/a Skyline Chicago Limo
Business Address: 2416 W Bryn Mawr Ave, Suite 3s, Chicago, IL 60659
Contact: (773) 575-8169 | info@skylinechicagolimo.com | skylinechicagolimo.com
- Agreement Overview
These Terms & Conditions constitute a binding agreement between the client (“you” or “Client”) and Limo BG Inc. d/b/a Skyline Chicago Limo (“SCL,” “we,” or “us”), governing the use of all transportation services provided by SCL. By booking any service — whether by phone, email, text, website, or through a third-party affiliate — you acknowledge and agree to comply with all policies set forth below.
- Reservation Communication
Clients must contact Skyline Chicago Limo directly for all reservation inquiries, modifications, or cancellations. Please do not contact chauffeurs directly for booking adjustments or scheduling updates.
For assistance: Call
or text (773) 575-8169
- Airport Pickup Procedures
At Chicago O’Hare International Airport (ORD) or Midway International Airport (MDW):
(a) Proceed to the baggage claim level, regardless of whether you have checked luggage.
(b) Once all luggage has been collected, call or text your assigned driver at the number provided in your confirmation.
(c) Per City of Chicago and airport authority regulations, all livery vehicles must remain in the designated holding lot until passenger contact has been made. Vehicle arrival time is typically 10–15 minutes after passenger notification.
- Flight Monitoring
SCL monitors all inbound flights for delays and early arrivals. There is no need to call if your flight is delayed. However, please notify SCL promptly if your flight number changes or if you miss your scheduled flight. If an incorrect arrival flight number is provided at the time of booking, SCL cannot guarantee accurate pickup timing. Wait time charges apply after the complimentary wait period has expired (see Section 5).
- Wait Time Policy
Point-to-Point Transfers / Airport Departures:
15 minutes of complimentary wait time is included from the scheduled pickup time. After 15 minutes, billing begins in 15-minute increments at the applicable hourly vehicle rate:
Sedan: $106.68/hr | SUV: $119.23/hr | SUV LUX: $138.05/hr
Executive Sprinter/Transit/Stretch Limo: $163.69/hr | Sprinter Limo Style: $188.25/hr
After 30 minutes without client contact, the trip may be marked as a No Show (see Section 8).
Airport Arrivals:
1 hour of complimentary wait time is included for both domestic and international flights. Wait time begins at the flight’s actual gate arrival time. Overtime is charged at the applicable hourly vehicle rate listed above.
- Additional Stops
Unscheduled or additional stops require dispatch approval and are subject to vehicle and routing availability. Additional stops will be billed at the vehicle’s applicable hourly rate, with a $20 minimum charge per stop.
- Cancellation & Change Policy
Sedans and SUVs: Cancellations are permitted free of charge up to 3 hours before the scheduled pickup time.
Stretch Limousines, Sprinters, and Buses: Cancellations are permitted free of charge up to 72 hours before the scheduled pickup time.
Cancellations made within the above timeframes are subject to the full trip charge. Schedule changes are accepted at SCL’s discretion and may result in adjusted wait time or rate changes. SCL will make reasonable efforts to accommodate last-minute changes but cannot guarantee availability.
- No-Show Policy
A reservation is marked as a No Show when:
(a) For non-airport pickups: the passenger cannot be reached within 30 minutes of the scheduled pickup time.
(b) For airport pickups: no contact is made within 1 hour of flight arrival (domestic) or 2 hours of flight arrival (international).
Standard cancellation fees (full trip charge) apply to all No Show reservations.
- Gratuity Policy
Unless otherwise stated in a separate written agreement or corporate contract, a standard chauffeur gratuity of 20% is included in all quoted rates. All fares quoted by SCL are inclusive of applicable taxes, gratuity, tolls, and fuel surcharges unless specifically noted otherwise at the time of booking.
- Payment & Billing
Credit cards are processed within 24 hours of trip completion for sedans and SUVs. For specialty vehicles (stretch limousines, sprinter vans, party buses, and coaches), payment will be processed up to 7 days prior to the scheduled trip date.
All fares include applicable Illinois state and local taxes as well as any airport-mandated fees. If a credit card on file is declined, the Client is responsible for providing an alternative payment method within 48 hours. Failure to provide valid payment may result in service suspension for future bookings. SCL reserves the right to place a pre-authorization hold on the Client’s credit card prior to service.
Corporate and Affiliate Accounts: Payment terms for corporate or affiliate accounts (e.g., Net 30, Net 45) must be agreed upon in writing prior to service commencement. Invoices not paid within the agreed terms are subject to a late fee of 1.5% per month on the outstanding balance.
10.1
Fraud Prevention & Identity Verification
To protect our clients, chauffeurs, and business from fraudulent bookings and unauthorized credit card use, SCL reserves the right to request identity verification before confirming any reservation. This policy is applied consistently based on objective criteria and is not targeted at any individual or group.
When Verification May Be Required
SCL may request identity verification under any of the following circumstances: first-time bookings exceeding $500 in total fare; bookings where the cardholder name does not match the passenger name; same-day or last-minute bookings paid by credit card; bookings originating from flagged or high-risk sources; any booking where SCL has a reasonable, good-faith concern about the legitimacy of the payment method or the identity of the client.
What We May Request
When identity verification is triggered, SCL may request one or more of the following: a photo or scan of a valid government-issued photo ID (driver’s license, state ID, or passport); confirmation that the name on the ID matches the name on the credit card used for payment; a selfie photo for visual comparison with the ID photo; a Stripe-powered card authorization link to securely verify the payment method on file.
Client Obligations
If SCL requests identity verification, the client must provide the requested documentation within 24 hours of the request or prior to the scheduled pickup time, whichever comes first. Failure to provide the requested verification may result in the reservation being held, cancelled, or subject to a full cancellation charge as outlined in Section 8 (Cancellation Policy).
Data Handling & Privacy
All identification documents submitted for verification purposes will be used solely to confirm the client’s identity and payment authorization. SCL will securely delete all submitted ID images within 72 hours of the completed trip or within 72 hours of a cancelled reservation, whichever occurs first. SCL will not share identification documents with any third party except as required by law or in connection with a fraud dispute. All data is handled in accordance with our Privacy Policy at skylinechicagolimo.com/privacy-policy.
Right to Refuse Service
SCL reserves the right to refuse service to any client who declines to provide requested identity verification, provides documentation that does not match the payment method on file, or provides documentation that SCL reasonably believes to be fraudulent, altered, or invalid. In such cases, the booking will be cancelled and any applicable cancellation fees under Section 8 will apply.
- Alcohol, Smoking & Substance Policy
Alcohol: Consumption of alcoholic beverages is permitted only in properly licensed vehicles (e.g., stretch limousines, party buses) and only when all passengers on board are 21 years of age or older, as required by Illinois law (235 ILCS 5/6-16). SCL and its chauffeurs reserve the right to request valid government-issued photo identification from any passenger. If minors (under 21) are present and alcohol is brought on board, the charter will be terminated immediately without refund, including any deposit paid.
Smoking and Vaping: Smoking, vaping, and the use of e-cigarettes are strictly prohibited in all SCL vehicles, in compliance with the Illinois Smoke Free Illinois Act (410 ILCS 82).
Illegal Substances: Possession or use of any illegal substances in SCL vehicles is strictly prohibited under Illinois and federal law. Violations of any policy in this section are subject to a $250 cleaning/violation fee and immediate termination of service without refund.
- Vehicle Damage & Cleaning
Clients are financially responsible for any damage to, or cleaning required for, any SCL vehicle resulting from actions during the course of service. This includes, but is not limited to, spills, burns, stains, vomit, and damage to upholstery, windows, or interior components. The minimum charge is $250 or the actual cost of repair/cleaning, whichever is greater. SCL will provide documentation of damages and associated costs upon request.
- Lost or Damaged Property
SCL and its affiliates are not responsible for the loss of, theft of, or damage to personal items left in vehicles. SCL will make reasonable efforts to locate and return items left behind; however, SCL assumes no liability for lost or damaged personal property under any circumstances. Items not claimed within 30 days of the service date may be disposed of at SCL’s discretion.
- Safety & Conduct
Vehicles may not exceed the manufacturer’s stated seating capacity. All passengers are encouraged to wear seat belts where available. Chauffeurs reserve the right to terminate service without refund in cases of unsafe, unlawful, threatening, or inappropriate conduct by any passenger. Clients are responsible for the behavior of all members of their party.
- Vehicle Breakdown or Mechanical Failure
While SCL maintains all vehicles to high safety and maintenance standards, mechanical issues may occur unexpectedly. In the event of a breakdown or mechanical failure:
(a) SCL will make every reasonable effort to dispatch a replacement vehicle as quickly as possible.
(b) If a replacement vehicle cannot be provided within a reasonable time, the Client will receive a prorated refund or a full refund if service cannot be completed.
(c) SCL is not liable for indirect or consequential damages resulting from delays caused by mechanical failure, including but not limited to missed flights, events, appointments, or business losses.
Delays caused by mechanical failure will not constitute a breach of this Agreement provided that SCL takes reasonable corrective action.
- Force Majeure
SCL shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, severe weather, epidemics or pandemics, government orders or restrictions, civil unrest, terrorism, labor disputes, road closures, airport shutdowns, power outages, or any other event that could not have been reasonably foreseen or prevented. In such cases, SCL will make commercially reasonable efforts to notify the Client and provide alternative arrangements where possible. If service cannot be rendered due to a force majeure event, the Client will receive a full refund for the affected trip(s).
- Vehicle Substitution
SCL reserves the right to upgrade or substitute vehicles (e.g., sedan to SUV, minibus to coach) at no additional charge due to fleet availability, routing considerations, or unforeseen circumstances. If you have specific vehicle requirements or restrictions (e.g., inability to ride in a high-clearance vehicle), please inform SCL at the time of booking.
- Affiliate Services
SCL may, at its discretion, contract qualified third-party affiliate operators to perform ground transportation services under the same terms, standards, and quality expectations set forth in this Agreement. SCL remains the Client’s primary point of contact and is responsible for coordinating service delivery.
- Minors Policy
All reservations must be made by an individual who is at least 18 years of age. Passengers under the age of 18 must be accompanied by a parent, legal guardian, or a responsible adult (21 or older) designated in writing at the time of booking. SCL is not a childcare provider and assumes no responsibility for unaccompanied minors. For prom, homecoming, and similar teen events, a signed parental/guardian waiver must be provided before the trip date.
- Dispute Resolution
In the event of any dispute arising out of or relating to this Agreement or the services provided, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may pursue binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Cook County, Illinois. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction. Each party shall bear its own costs and attorney’s fees unless the arbitrator determines otherwise. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.
- Limitation of Liability
To the maximum extent permitted by Illinois law, SCL’s total liability for any claim arising from or related to services provided under this agreement shall not exceed the total amount paid by the client for the specific trip giving rise to the claim. SCL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business opportunities, missed flights or events, or emotional distress, regardless of whether such damages were foreseeable.
This limitation does not apply to damages resulting from SCL’s gross negligence, willful misconduct, or fraud, or to any claims that cannot be limited under applicable Illinois law.
- Privacy Notice
Personal and payment information collected by SCL is processed in accordance with applicable Illinois and federal privacy laws, including the Illinois Personal Information Protection Act (815 ILCS 530). SCL does not sell, rent, or disclose Client data to third parties except as required by law, to process payments, or to complete transportation services through approved affiliates. Payment card data is handled in compliance with PCI-DSS standards. For more information, see our Privacy Policy at skylinechicagolimo.com/privacy-policy.
- Confidentiality Notice
Communications between SCL and its Clients, including reservation details, pricing, and any attachments, may contain confidential or proprietary information. Unauthorized use, disclosure, or distribution of such information is prohibited and may be subject to legal action.
- Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws provisions. Subject to the dispute resolution procedures in Section 20, any litigation arising from this Agreement shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and the parties hereby consent to the personal jurisdiction of such courts.
- SMS Terms of Service
Program Description: By opting in, you agree to receive automated text messages from Skyline Chicago Limo (Limo BG Inc. d/b/a Skyline Chicago Limo), including reservation confirmations, driver updates, ETA notifications, and occasional promotional offers.
How to Opt In: You may opt in by checking the SMS consent box on our website contact or booking form. Consent to receive text messages is not a condition of purchase or service.
How to Opt Out: Reply STOP to any message to unsubscribe. You will receive a single confirmation message, and no further texts will be sent.
Help: Reply HELP for assistance, or contact us at (773) 575-8169 or info@skylinechicagolimo.com.
Message Frequency: Message frequency varies based on your reservations and account activity.
Costs: Message and data rates may apply. Check with your wireless carrier for details.
Privacy: Your information is handled in accordance with our Privacy Policy at skylinechicagolimo.com/privacy-policy. SCL does not share your phone number or messaging data with third-party marketers.
- Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such finding shall not affect the validity or enforceability of the remaining provisions. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.
- Entire Agreement & Amendments
This Agreement, together with any separate written corporate or affiliate contracts, constitutes the entire agreement between the Client and SCL regarding the subject matter herein and supersedes all prior or contemporaneous communications, proposals, and agreements, whether oral or written. SCL reserves the right to update these Terms & Conditions at any time. Material changes will be posted on our website at skylinechicagolimo.com/terms-and-conditions with the revised effective date. Continued use of SCL’s services after such posting constitutes acceptance of the updated terms.
© 2026 Limo BG Inc. d/b/a Skyline Chicago Limo. All rights reserved.
2416 W Bryn Mawr Ave, Suite 3s, Chicago, IL 60659 | (773) 575-8169 | skylinechicagolimo.com