Skyline Chicago Limo — Terms & Conditions / Reservation Agreement
Effective Date: 10/13/2025
Company Legal Entity: Limo BG Inc. d/b/a Skyline Chicago Limo
Business Address: 2416 W Bryn Mawr Ave, Chicago, IL 60659
Contact: (773) 575-8169 | info@skylinechicagolimo.com | skylinechicagolimo.com
1. Reservation Communication
Clients must contact Skyline Chicago Limo (SCL) directly for all reservation inquiries or modifications.
Please do not contact chauffeurs directly for booking adjustments or scheduling updates
For assistance:
📞 Call 773-575-8169 or text 312-900-8414.
2. Airport Pickup Procedures
At Chicago O’Hare (ORD) or Midway (MDW):
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Proceed to the baggage claim level (regardless of checked luggage).
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Once all luggage has been collected, call or text your assigned driver.
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Per City of Chicago and airport regulations, all livery vehicles must remain in the holding lot until passenger contact. Vehicle arrival time is typically 10–15 minutes after passenger notification.
3. Agreement Overview
These Terms & Conditions constitute a binding agreement between the client (“you”) and Skyline Chicago Limo (“SCL”), governing use of all transportation services provided.
By booking, you acknowledge and agree to comply with all policies below.
4. Flight Monitoring
SCL monitors all inbound flights for delays or early arrivals.
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No need to call if your flight is delayed.
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Please notify SCL if your flight number changes or if you miss your flight.
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If an incorrect arrival flight number is provided, SCL cannot guarantee accurate pickup.
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Wait time charges apply after 30 minutes of driver standby beyond the scheduled pickup time.
5. Wait Time Policy
Point-to-Point Transfers / Airport Departures:
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15 minutes of complimentary wait time included.
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After 15 minutes, billing begins at 15-minute increments:
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Sedan: $106.68/hr
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SUV: $119.23/hr
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SUV LUX: $138.05/hr
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Sprinter/Transit/Stretch Limo: $163.69/hr
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After 30 minutes without client contact, the trip may be marked as No Show.
Airport Arrivals:
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Includes 1 hour of complimentary wait time for domestic and international flights.
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Wait time begins at flight gate arrival time.
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Overtime charged per hourly vehicle rate above.
6. Additional Stops
Unscheduled or additional stops require dispatch approval and are subject to vehicle availability.
Additional stops will be billed at the vehicle’s hourly rate, with a $20 minimum per stop.
7. Cancellation & Change Policy
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Sedans/SUVs: Cancellations permitted up to 3 hours before pickup time without charge.
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Stretch Limos, Sprinters, Buses: Cancellations permitted up to 72 hours before pickup time.
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Cancellations within these timeframes are subject to full trip charge.
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Schedule changes are accepted at SCL’s discretion and may incur wait or rate adjustments.
8. No-Show Policy
A reservation is marked No Show when:
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The passenger cannot be reached within 30 minutes of scheduled pickup (non-airport).
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At airports: no contact within 1 hour (domestic) or 2 hours (international) of flight arrival.
Standard cancellation fees apply.
9. Vehicle Damage and Cleaning
Clients are financially responsible for any vehicle damage, cleaning, or repair caused during service.
Minimum charge: $250 or the actual repair cost, whichever is greater.
This includes spills, burns, stains, or damage to upholstery or interior components.
10. Payment and Credit Cards
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Credit cards are processed within 24 hours of trip completion.
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Specialty vehicles (stretch limos, vans, coaches) and charters will be charged up to 7 days prior to trip.
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All fares include applicable Illinois taxes and airport fees.
11. Alcohol, Smoking & Drug Policy
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Alcohol: Permitted only in properly licensed vehicles (e.g., stretch limousines) and only if all passengers are 21 years or older.
- Consumption of alcohol by anyone under the age of 21 is illegal. Passengers must show valid ID only if they are bringing or consuming alcohol on board. If minors are present and alcohol is on board, the charter will be terminated immediately without refund, including the deposit. The use of any illegal drugs on the vehicle is strictly prohibited.
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Smoking/Vaping: Strictly prohibited in all vehicles.
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Illegal substances: Prohibited by Illinois and federal law.
Violations are subject to a $250 cleaning/violation fee and immediate trip termination.
12. Lost or Damaged Property
SCL and its affiliates are not responsible for lost or damaged personal items.
We will make reasonable efforts to locate and return items left behind at our discretion.
13. Safety & Conduct
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Vehicles may not exceed manufacturer seating capacity.
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Chauffeurs reserve the right to terminate service without refund in cases of unsafe, unlawful, or inappropriate conduct.
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SCL is not liable for service interruptions caused by mechanical breakdown, traffic, or weather delays.
14. Vehicle Substitution
SCL reserves the right to upgrade or substitute vehicles (e.g., sedan to SUV) at no additional charge due to fleet availability or routing.
If you cannot ride in an SUV, please inform us at the time of booking.
15. Affiliate Services
SCL may, at its discretion, contract qualified affiliates to perform ground transportation under the same terms and standards.
16. Privacy Notice
Personal and payment information is processed in accordance with Illinois privacy and data protection laws.
SCL does not sell or disclose client data except as required by law or to complete transportation service.
17. Confidentiality Notice
This communication and any attachments may contain confidential or proprietary information belonging to Skyline Chicago Limo. Unauthorized use, disclosure, or distribution is prohibited and may be subject to legal action.
18. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, and any disputes shall be handled in the appropriate courts of Cook County, Illinois.