Terms & Conditions/
Reservation Agreement:
We kindly ask you not to contact the chauffeur directly for reservation changes. Instead, please reach out to our office for assistance with any modifications or inquiries at 773-575-8169 or text us at 847-631-5459.
We appreciate your understanding and cooperation in ensuring a smooth experience for everyone involved.
Airport pickup procedure:
These terms are a legal and binding agreement between you and our company governing the use of the services offered by Skyline Chicago Limo (SCL)
YOUR FLIGHT IS MONITORED – No need to inform us if your flight is delayed, our system will track your flight arrival and automatically adjust your pickup time. However, please notify us if your flight number changes or if you miss your flight.
UNSCHEDULED WAIT TIME
On point to point transfers and trips to the airport, 15 minutes of wait time is included in the rate and scheduled for the chauffeurs. After 15 minutes, your chauffeur will inform you if they can wait an extended time. At 30 minutes past the scheduled pickup time, our chauffeurs can continue to wait only if their schedule allows for it. To provide excellent customer service to all clients, our chauffeur will be required to leave 30 minutes after the scheduled reservation time. The reservation will be considered a NO SHOW and no show rates will be applied.
WAIT TIME RATES
On point to point transfers and trips to the airport, 15 minutes of wait time is included on each pick up. After the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicles prevailing hourly rate. $106.68/hr. for Sedans, $119.23/hr. for SUV, $138.05/hr. for SUV LUX and $163.69 for Sprinter/Transit and Stretch Limo’s
AIRPORT WAIT TIME
Our flat airport transfer rate includes 15 minutes of wait time on each pick up going TO the airport. After 15 minutes, wait time will be billed at the hourly rate for the vehicle. $111.15/hr. for Sedans, $129.67/hr. for SUV, $148.2/hr. for SUV LUX and $163.69 for Sprinter/Transit and Stretch Limo’s. Wait time begins at the scheduled pick up time.
ADDITIONAL STOPS
All unscheduled or additional stops are at the discretion of SCL depending on schedule. Driver will need to get approval from dispatch. Unscheduled stops along the route will be billed at the hourly rate for the vehicle with a minimum of $20 per stop.
CANCELLATION & CHANGE POLICY
All SUV and Sedan trips can be cancelled up to 3 hours prior to the reservation time without charge. A full trip charge will be applied to a cancellation within 3 hours or less. On hourly trips, two hours will be charged for trips cancelled within 3 hours or less of the reservation time. Stretch Limo, Sprinter and coach trips can be cancelled up to 72 hours prior to the reservation time without charge. A full trip charge will be applied to a cancellation within 72 hours or less.
Changes will be accommodated at SCL’s discretion if our schedule allows for it. Changes may incur wait time or additional charges.
NO SHOWS
If dispatch is unable to contact the passenger within 30 minutes of scheduled pick up time, by means of information provided on the reservation, the trip will be considered a No Show and standard cancellation fees will apply. On airport pick ups, the trip will be considered a no show if you do not contact your driver or dispatch within an hour of gate arrival time for domestic arrivals or within 2 hours of gate arrival time for international arrivals. If we have prior instructions to wait and/or approval for wait time, you need not contact us.
VEHICLE DAMAGE
A minimum of $250 and up to the amount of actual damages will be charged for ALL damage to the vehicle. This includes, but is not limited to; cleaning any bodily fluid, carpet or seat burns, spilling of beverages, food stains, make up spills or torn upholstery.
CREDIT CARDS
Credit cards are processed approximately within 24 hours of the trip. Payment of stretch limos, vans, buses and coaches may be processed 72 hours prior to trip.
ALCOHOL
The consumption of alcohol is permitted and legal in select vehicles (i.e. Stretch Limousine) if all passengers are at least 21 years of age.
SMOKING/DRUGS
Smoking and vaping are not permitted in or near our vehicles. Illegal drug possession or use is prohibited by law. A $250 fee will automatically be added for any violation of this policy.
LOST/DAMAGED ITEMS
SCL and its affiliates are not responsible for lost or damaged items. We will do our best to return items left in the vehicle at our discretion.
GENERAL
Vehicles may not be loaded beyond seating capacity. The driver has the right to terminate the run without refund if there is a blatant indiscretion on the part of the client. Company is not liable in the event of a mechanical breakdown while on charter. Lost time may either be refunded or applied to a future trip.
VEHICLE UPGRADES
We reserve the right to upgrade your vehicle class due to availability and routing at no additional charge to the client. This includes upgrading from a sedan to a SUV. If, for any reason, you cannot ride in a SUV, please let us know at the time of booking.
AFFILIATE POLICY
SCL at its discretion may use qualified affiliates to fulfill ground transportation services as requested by our clients.
This electronic mail message and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed and may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distribution of this information may be subject to legal restriction or sanction.
